Licensing, Troubleshooting

MASS Website and Activation Server Outage – Updated

Server migration issues have resulted in a (now restored) temporary outage for all MASS software renewals and license activation attempts

 

Update for MASS Version 4.0 Release: Online Activation functionality has been restored. Click here for the full release notification and here for the full change log, including an explanation of the fix.

Note that this issue was posted on the morning of May 14th and resolved before the end of the next day. The original post is still available below:

Earlier this week, CMDC received a notification from our hosting provider that the server used to host our software license web service has been decommissioned and everything migrated to a new server. CMDC was given no advanced warning that this migration would occur. While all information has been properly backed up and transferred intact, there are some additional network connections that must be completed before the MASS website and activation web service is back online.

As a result, the entire MASS website, where all purchases, license renewals, activations, and supplementary support material is offline while this gets sorted out. All links to the web service through our database software are also offline until IT support is able to restore the connection. As a result, all activations and activation support is unavailable until further notice and CMDC will not be able to assist. All existing copies of MASS that have already been activated will continue to function normally. In the almost nine years of developing and supporting the MASS software, this is our first significant period of downtime and we sincerely apologize for the inconvenience.

This post will be updated with any new information as it becomes available.

We appreciate your patience as we get our services back up and running. CMDC is making every effort to get things back up and running as quickly as possible. If you have any further questions, please feel free to call or email our office using the contact information at the bottom of this page.

 

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