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Tag Archives: support

01 Sep

Licensing, Troubleshooting

Offline Activation: How to start using MASS without an internet connection

January 6, 2021
Posted by Brad Crumb

If you have a purchased or renewed license but don't have access to internet, offline activation is what you will need to start designi...

31 Aug

Licensing, Troubleshooting

Help! Online Activation is not working

January 6, 2021
Posted by Brad Crumb

While it should be simple and straightforward, for some reason, MASS just refuses to activate. Follow these steps to get your license a...

26 Aug

Software Tips, Technical

Why can’t I add stirrups to my masonry beam?

January 6, 2021
Posted by Brad Crumb

Want to place stirrups but the options are greyed out? This is one of the most common question we get having to do with masonry beam d...

25 Aug

Troubleshooting

What to do about MASS software crashes

January 6, 2021
Posted by Brad Crumb

Before you light your computer on fire, try these fixes to get you back up and running While the majority of our users are using MASS ...

25 May

Licensing

Clearing up the Confusion around MASS Licenses

January 6, 2021
Posted by Brad Crumb

Helping you find the answers to your MASS licensing questions quickly and easily! Each year around this time, hundreds of calls and em...

25 May

Licensing

MASS License Purchases and Renewals: What’s the difference and which is best for me?

January 6, 2021
Posted by Luisa Carrillo

How to get up and running with the MASS software, what difference between license purchases and renewals, and how you can save the most...

28 Apr

Troubleshooting

Why your MASS installer is opening as a text file

January 5, 2021
Posted by Brad Crumb

This article originally was featured on the MASS Software Blog, formerly hosted on the software section of the Canada Masonry Design Ce...

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Conventional Construction Comprehensive Analysis Example

Change Notification: Axial Load Limit for Conventional Construction Walls

MASS Version 4.2 Release Notification

Deflection Check for Out-of-Plane Walls

Change Notification: Lambda Values for Beam Density and Shear

Bug Notification: Drift Values instead of Elastic Deflections used for Inelastic Rotational Demand

Bug Notification: Seismic reinforcement spacings applied to all shear walls resisting an earthquake load

Notification: Seismic Shear Forces Amplification Change for Elements Above Critical Section

Bug Notification: Non-Seismic Lateral Companion Loads Amplified for Seismic Effects